I am current going through some vendor selection for tier 1 providers. I
was trying get some opinions on Zayo. I have personally never heard of
them. Thoughts?
Think abovenet...
Zayo owns what used to be Abovenet.
In my experience, your experience will vary from market to market,
depending on the network you're based on.
As of late, we've had repeated capacity issues and packet loss in the San
Francisco Bay Area, however other metros have been perfectly stable.
I have a 10Gig to Abovenet and have not been really impressed. It was a royal pain to get turned up, as their fiber docs didn’t seem to exist. Have had issues using it to access AWS and EC2. Pushing the traffic back to Level3 or XO seems to resolve the problem. Trouble tickets seem to be filed in the circular file.
Josh
I don’t know the history on Zayo but they acquired Abovenet of which I’m a customer.
Quite frankly, I haven’t been impressed. The support went to shit. The last two tickets that I’ve opened with them have had mixed results. The first ticket they called me back 5 days after opening a ticket for a DDoS block request and the second they never called back for another DDoS block request. Next time I call them I’m going to demand to speak with someone immediately.
Otherwise, the network seems to be fine.
Ryan
We've leased several 10G circuits from them and they perform adequately and
NOC has been responsive. Pacific Northwest Region.
-Dan
when zayo acquired abovenet, we shortly thereafter terminated transit with
them for various unsatisfactory reasons.
abovenet was great. miss them.
We had circuits with Abovenet in San Jose and Ashburn when Zayo bought
them. Abovenet was very responsive, and their IP folks showed some
expertise. Since Zayo acquired them, the quality and responsiveness
has decreased significantly. We've not experienced any packet loss,
but the quality of customer service has declined significantly.
Agree, cuustomer service is really not upto par these days.
All my other carriers do better from that standpoint, but the network performance isn't all that bad.
Just pray that nothing breaks...
We've leased several 10G circuits from them and they perform adequately and
NOC has been responsive. Pacific Northwest Region.-Dan
+1
Zayo has been as good if not better than my other providers. I have
service with them in multiple markets.
CB