I just had a customer transfer a domain from Web.com to NameCheap.com.
The domain just released today and web.com deleted all DNS records, so I’m unable to log into NameCheap to change DNS because they use email 2FA.
I called into NameCheap and they allowed me in, but is there any rules saying that the DNS zone should be at least up for 24 hours or something after a pending transfer is completed?
It appears that Eric Tykwinski via NANOG <eric-list@truenet.com> said:
I just had a customer transfer a domain from Web.com <http://web.com/> to NameCheap.com <http://namecheap.com/>\.
The domain just released today and web.com <http://web.com/> deleted all DNS records, so I’m unable to log into NameCheap to change DNS because they
use email 2FA.I called into NameCheap and they allowed me in, but is there any rules saying that the DNS zone should be at least up for 24 hours or something after
a pending transfer is completed?
Usually when you transfer a domain you move the DNS from the old registrar to the new registrar,
so that wouldn't really make sense.
Now we know why it is not a great idea for access to a domain's registrar to depend on
the domain itself.
R's,
John