Verizon FIOS/DSL - Southern California DNS Issues

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1

Hi,

Has anyone been experiencing Verizon FIOS/DSL DNS issues for the past 72 hours?
Looks like Verizon FIOS/DSL is blocking legitimate sites, ours being one of them. We have over 300 of our members throughout California on Verizon FIOS/DSL experiencing issues getting to sites. One of the big ones is Bank of America. I have started a post on Verizon's site and directed our members to post their issues there.

http://forums.verizon.com/t5/FiOS-Internet/DNS-issues-in-SoCal/td-p/393781/highlight/true

I can't seem to get the issue escalated. Thought I would get the opinion of the group to see how to get this issue to the actually engineers that have access to Verizon's DNS servers.

Thanks in advance.

David Siegrist
IT Systems Manager
david@crmls.org

2

Hello David

Can you share dig result along with +trace ?

Something like:

dig store.steampowered.com +trace

This will give exact idea of where DNS resolution is failing. It might be
that one of these servers failed:

ns3.valvesoftware.com.
ns1.valvesoftware.com.
ns2.valvesoftware.com.

or something like that.

3

Has anyone been experiencing Verizon FIOS/DSL DNS issues for the past 72 hours?
Looks like Verizon FIOS/DSL is blocking legitimate sites, ours being one of them. We have over 300 of our members throughout California on Verizon FIOS/DSL experiencing issues getting to sites. >One of the big ones is Bank of America. I have started a post on Verizon's site and directed our members to post their issues there.

Community Forums - DNS issues in SoCal - Verizon Community

I can't seem to get the issue escalated. Thought I would get the opinion of the group to see how to get this issue to the actually engineers that have access to Verizon's DNS servers.

Thanks in advance.

David Siegrist
IT Systems Manager
david@crmls.org

We are seeing all kinds of oddities through Verizon FIOS for a ton of our customers in the Riverside County area as well. Looks like HTTP / HTTPS filtering or something. Some sites can get to places that others (right next door) cant. Pings and traceroutes work, but HTTP / HTTPS connections fail to various places. We are also seeing HORRIBLE performance of VOIP to multiple providers for every one of our FIOS customers..... We have been unable to get any support from Verizon ourselves... If anyone knows anyone who knows anything at Verizon, please pass the information along!

Thanks,

James Laszko
Mythos Technology Inc
jamesl@mythostech.com

4

Hi James,

Can you do me a favor and post what you are seeing on the link I provided.

http://forums.verizon.com/t5/FiOS-Internet/DNS-issues-in-SoCal/td-p/393781/highlight/true

Maybe enough of the community post it may get Verizon's attention.

David Siegrist
IT Systems Manager
david@crmls.org