TWC/Charter/Spectrum contact off-list ? (Reverse DNS issue)


I had success with this issue about 2 years ago when some TWC folks contacted me. I don’t know if those folks are still with TWC/Charter here in the end of 2017 - hence posting on NANOG. The tl;dr is IPv6 reverse DNS issues. It was broken, got fixed, and seems to have broken again recently.

Thanks in advance.

Did you ever get a response or make progress? I got a ticket escalated
to engineering in mid-December about 2606:6000::/32. Just learned from
support that it was closed without a resolution.


I did and did (response and progress (fix actually)). I will shoot you who helped me offlist.