Time Warner DNS

Apologies in advance if this is directed to the wrong folks, but is there
someone at TWC I could talk to about a DNS issue on their servers? Users in
NY, HI, and CA are not able to access a chunk of websites because of it.

If anything, just a way for me to contact Time Warner ISP services that does
not black hole my request because I'm not a customer would be very helpful.

Thanks,

-Iain