Time Waner Cable IPv6 help needed

Last month after a service upgrade/reprovisioning I am no longer
getting an IPv6 prefix. Now all I see are RAs and never a response to
DHCPv6 solicit. I have tried different support channels but no luck
getting an answer.

From what I gathered IPv6 is available in my market and no known

outages. Can someone please ping me offline? Very much appreciated