Telia has redundancy in Austin but if you are on an unprotected wave back to Dallas you will not be redundant. We have an outage with them as well between Dallas and Austin same issue as yourself and others have stated. Latest update " Dear Customer,
We are still pushing for an ETA to the site from our provider, but they currently do not yet have a further update from their dispatched technicians."
I think my first hop telia router is in Austin… if so, is that Austin Telia router redundantly connected ? if so, then wouldn’t I likewise be redundantly connected to the internet via that telia Austin router ? unsure I understand you.
I know they have a ring in Texas between several major Metros. I would ask your CSR how your service is being delivered to Austin and raise the question why is there no IP backbone redundancy?