Verizon is continuing to have network problems.
http://washingtonpost.com/wp-dyn/articles/A12557-2001Feb15.html
Although Verizon's spokesperson may be correct, it may not be a
systemic network-wide problem. However, it does seem to be
evidence of a systemic management problem.
Are things as bad in Verizon country as they got in Ameritech country?
Eventually the various state PUC's had to intervene in Ameritech's
service problems.
Also sprach Sean Donelan
Verizon is continuing to have network problems.
http://washingtonpost.com/wp-dyn/articles/A12557-2001Feb15.html
Although Verizon's spokesperson may be correct, it may not be a
systemic network-wide problem. However, it does seem to be evidence of
a systemic management problem.
Are things as bad in Verizon country as they got in Ameritech country?
Eventually the various state PUC's had to intervene in Ameritech's
service problems.
I find it interesting that the media is willing and eager to jump on
stories about technical problems, but you have to drag them kicking and
screaming to do stories about the much more severe problems resulting
from the ILECs' anti-competitive activities. Sheesh.
In Boston, 80% of our new Verizon ADSL installs went straight from Verizon
signing off on them into a trouble ticket and back to the carrier. We
stopped advertising the service entirely because they were unable to
deliver it.
DSL isn't their only problem, though. They still have chronic capacity
shortfalls in the Boston metro area, too.
This is not the kind of service record you want to see when the state PUC
has recently passed on approval for Verizon LD service to the FCC.
-travis
i don't know how bad it is with ameritech, but honestly, verizon is a
joke. since this isn't an adsl forum, i won't write the novel that i
could regarding their (lack of) service. but it reaches from customer
support to order placing to ticket escalation to the techs (mis)
configuring their routers.
some example of daily mishaps:
*new customer bound to the wrong isp
*inability to locate an address that is already billed by verizon
(therefore, no adsl for customer)
*customers switched to new vci/vpi with no coordination with us
*new customers placed on new vci/vpi witn no coordination with us
*refusal to service existing customers trouble tickets because they are
"too far from the CO to have adsl"
*days long outages that aren't explainable by anyone (techs to senior mgmt.)
*customers SHUT off because they mention to bell techs that their OS is linux
(we support linux, verizon doesn't, therefore, they cancel exisiting service)
the last quote in that article sums it up:
"For a company that supposedly should be technologically expert, they
were completely unprepared for taking on the business and they have
never caught up," she said. "Their service is abysmal."
deeann m.m. mikula
director of operations
telerama public access internet
http://www.telerama.com
1.877.688.3200
Are things as bad in Verizon country as they got in Ameritech country?
They're working on it. Earlier this week, they had a cable cut east
of Rochester that not only took out my ISP for 12 hours, it also cut
all the tandem trunks to the small ILEC that owns my ISP so the telco
was cut off, too. We were not pleased.
"John R. Levine" wrote:
They're working on it. Earlier this week, they had a cable cut east
of Rochester that not only took out my ISP for 12 hours, it also cut
all the tandem trunks to the small ILEC that owns my ISP so the telco
was cut off, too. We were not pleased.
johnl@iecc.com, Village Trustee and Sewer Commissioner
Surely you, of all people ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ could provide
some pretty secure fiber rights of way? 
> johnl@iecc.com, Village Trustee and Sewer Commissioner
Surely you, of all people ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ could provide
some pretty secure fiber rights of way?
Indeed I could. Unfortunately, I have a two-headed phone company that
owns one telco here in Trumansburg and one about half an hour away in
Phelps. The backhoe attack was near Phelps, probably along the Thruway in
Clifton Springs.
I can understand the cut, but I have trouble understanding why it took 12
hours to fix.
Regards,
John Levine, johnl@iecc.com, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be, John R. Levine, Sewer Commissioner
Finger for PGP key, f'print = 3A 5B D0 3F D9 A0 6A A4 2D AC 1E 9E A6 36 A3 47
Rodney Joffe wrote:
> johnl@iecc.com, Village Trustee and Sewer Commissioner
Surely you, of all people ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ could provide
some pretty secure fiber rights of way?
Not in Rochester, unless Trumansburg recently annexed Rochester and didn't
tell me about it. 
Steve Sobol wrote:
> > johnl@iecc.com, Village Trustee and Sewer Commissioner
>
> Surely you, of all people ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ could provide
> some pretty secure fiber rights of way?Not in Rochester, unless Trumansburg recently annexed Rochester and didn't
tell me about it.
I apologize. This was a stupid response. My brain isn't working right now,
and I am going to log off and go to sleep 