softlayer.com

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1

Afternoon,

Thought I would start a new thread. After researching, traceroutes, etc, I think I found my problem.

9 out of the 10 sites that subscribers on my new block is being hosted by softlayer.

Anyone on the list have contacts with softlayer. Right now I have an email to abuse. The support line will not help me out.

John

2

Still looking for anyone from softlayer.com

It has been a challenge. Anything hosted by softlayer.com is being blocked.

Here is a small list so far

windowbook.tpondemand.com
ahainstructornetwork.americanheart.org
clover.com
Cebroker.com
Softlayer.com
indeed.com & Enforce Staffing

It is growing every day.

John


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3

SoftLayer was aquirred by IBM, maybe reaching out to their NOC or support would be fruitful. IBM’s DNS team is indeed mentioned in SoftLayers WHOIS info.

Have you attempted email the addresses listed in the WHOIS for their ASN?

network:Tech-Contact;I:[sysadmins@softlayer.com](mailto:sysadmins@softlayer.com)
network:Abuse-Contact;I:[abuse@softlayer.com](mailto:abuse@softlayer.com)


network:Updated-By:[ipadmin@softlayer.com](mailto:ipadmin@softlayer.com)

Registrant Contact

Registrant Name
Domain Administrator

Registrant Organization
Softlayer Technologies, Inc.

Registrant Street
4849 Alpha Road

Registrant City
Dallas

Registrant State/Province
TX

Registrant Postal Code
75244

Registrant Country
USUnited States

Registrant Phone
+1.2144420600

Registrant Email
bjohnson@softlayer.com

Administrative Contact

Admin Name
Grace Micewicz

Admin Organization
International Business Machines Corporation

Admin Street
New Orchard Road

Admin City
Armonk

Admin State/Province
NY

Admin Postal Code
10504

Admin Country
USUnited States

Admin Phone
+1.9147654227

Admin Fax
+1.9147654370

Admin Email
dnsadm@us.ibm.com

Regards.

Andrew Paolucci

4

I’ve been trying to reach them regarding an abuse issue, and have similarly had no actual luck in reaching their abuse/noc contacts.

5

Another idea…

Have you tried reaching out to some of the blocked sites? They likely have better contact information than is available publicly, especially a larger one like indeed.

6

This is the best approach. Have run into this problem a few times and had zero success getting the filters removed without having SL customers log tickets with support. Verbiage needs to be “this prefix is blocked, please escalate to your backbone team”.

7

Perhaps it won’t work because their customer support will ask you for bi-directional traceroute and refused to forward to backbone team.

Then they’ll say it’s not their fault and you can see the packet is dropped outside our network.

Here’s a sample traceroute from SoftLayer Washington, San Jose and Seattle in case someone needs it:

aveline@iad02-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 17:20:42 2019
HOST: iad02-sl01 Loss% Snt Last Avg Best Wrst StDev
1.|-- [REDACTED] 0.0% 10 1.4 1.5 0.8 3.7 1.0
2.|-- ae13.dar02.wdc01.networklayer.com 0.0% 10 0.5 3.3 0.4 28.6 8.8
3.|-- ae9.bbr01.eq01.wdc02.networklayer.com 0.0% 10 0.8 0.8 0.7 1.0 0.0
4.|-- eqix-dc5.intellifiber.com 0.0% 10 0.8 1.2 0.8 2.2 0.3
5.|-- ae13-0.cr02.asbn01-va.us.windstream.net 0.0% 10 0.9 0.9 0.9 1.0 0.0
6.|-- ae11-0.cr01.atln02-ga.us.windstream.net 0.0% 10 15.6 16.1 15.6 17.4 0.5
7.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 17.4 16.1 15.9 17.4 0.3
8.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 24.7 24.8 24.6 24.9 0.0
9.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 22.6 22.8 22.5 23.8 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

aveline@sjc03-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 16:21:04 2019
HOST: sjc03-sl01 Loss% Snt Last Avg Best Wrst StDev
1.|-- [REDACTED] 0.0% 10 2.4 2.0 0.3 14.3 4.3
2.|-- ae0.dar02.sjc01.networklayer.com 0.0% 10 1.0 0.5 0.3 1.3 0.0
3.|-- ae9.bbr01.eq01.sjc02.networklayer.com 0.0% 10 0.8 0.8 0.7 0.9 0.0
4.|-- eqix-sv1.windstream.com 0.0% 10 0.9 0.9 0.8 1.1 0.0
5.|-- ae6-0.cr02.lsaj01-ca.us.windstream.net 0.0% 10 11.6 11.5 11.5 11.6 0.0
6.|-- ae-11-0.cr01.dlls01-tx.us.windstream.net 0.0% 10 42.6 42.7 42.5 43.4 0.0
7.|-- ae7-0.cr02.atln02-ga.us.windstream.net 0.0% 10 64.0 65.6 63.9 74.2 3.4
8.|-- ae1-0.pe06.atln02-ga.us.windstream.net 0.0% 10 62.3 62.7 62.2 66.9 1.5
9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.9 72.0 71.9 72.2 0.0
10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 69.9 68.8 68.6 69.9 0.3
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

aveline@sea04-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 08:19:09 2019
HOST: sea04-sl01 Loss% Snt Last Avg Best Wrst StDev
1.|-- [REDACTED] 0.0% 10 0.7 1.2 0.7 1.8 0.0
2.|-- ae12.dar02.sr01.sea01.networklayer.com 0.0% 10 0.6 0.7 0.5 1.3 0.0
3.|-- ae9.bbr01.wb01.sea02.networklayer.com 0.0% 10 1.2 1.0 0.7 1.5 0.0
4.|-- six.seattle-wa.us.windstream.net 0.0% 10 1.5 1.0 0.7 1.7 0.0
5.|-- ae12-0.cr01.chcg01-il.us.windstream.net 0.0% 10 41.1 41.2 41.0 41.6 0.0
6.|-- ae17-0.cr02.chcg01-il.us.windstream.net 0.0% 10 41.1 41.4 41.1 42.0 0.0
7.|-- ae10-0.cr01.atln02-ga.us.windstream.net 0.0% 10 63.8 64.4 63.5 71.1 2.3
8.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 63.7 63.7 63.5 64.0 0.0
9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.6 71.8 71.5 72.8 0.0
10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 71.8 70.8 70.2 71.8 0.3
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

Regards,
Siyuan Miao

8

Traceroute from here if it helps

Tracing route to 138-43-128-1.reserved.highland.net [138.43.128.1]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [REDACTED]

2 <1 ms <1 ms <1 ms [REDACTED]

3 1 ms 1 ms <1 ms [REDACTED]

4 1 ms <1 ms <1 ms [REDACTED]

5 6 ms 6 ms 6 ms v313.core1.mci3.he.net [216.218.213.141]

6 16 ms 16 ms 16 ms 100ge10-2.core1.dal1.he.net [184.105.81.206]

7 26 ms 26 ms 26 ms xo-as15-as2828.10gigabitethernet6-7.core1.dal1.he.net [184.105.255.78]

8 40 ms 39 ms 40 ms 207.88.14.198.ptr.us.xo.net [207.88.14.198]

9 40 ms 39 ms 40 ms 207.88.12.178.ptr.us.xo.net [207.88.12.178]

10 39 ms 39 ms 39 ms 216.156.16.239.ptr.us.xo.net [216.156.16.239]

11 48 ms 48 ms 48 ms ip65-46-198-198.z198-46-65.customer.algx.net [65.46.198.198]

12 41 ms 41 ms 41 ms occm-6.dhcp.grp1-rng1.tncsvl.blomand.net.57.131.192.in-addr.arpa [192.131.57.6]

13 * * * Request timed out.

Thanks

Travis

9

Well,

It has been a challenge. I am not sure who helped or fixed the problem, but now anything hosted on softlayer.com is responding.

I am not sure if there was anyone lurking on the list that helped out, but if you are, Thank You.

I have a batch of new stuff not working, but they may be one off’s. I am trying to find a pattern.

John

10

I think AT&T is involved now. If you still need something I can ask around.