Howdy,
Does anyone have any details on the issues that RoadRunner/ATDN was having
in the NYC area when passing through Level3? I have ticket number 155247
as the master ticket. Things seem to have just cleared up, but it was a
long-running problem that started around Saturday morning. In short,
pieces of the RR network were unreachable via Level3.
I'd rather let the RR folks sleep, but if anyone's lurking here, I'd love
an explanation that I can pass on to our customers that are eager to jump
down our throats about "being down all weekend".
The only two folks that I was not able to reach were Yahoo! and SBCGlobal.
I've had good success reaching Yahoo based on the contact information in
the Arin whois; called the number on there, and got through to a real
person fairly quickly. This was a month ago. I'm told that you can also
email ynoc-request at yahoo dot com (for normal NOC type queries only, I
assume).
And Jared's list is excellent, but even contacting those not listed
there via ARIN info, etc. yielded quick responses.
I removed our listing there because we were getting so much spam
to the email address that was posted there (which can't really be
spam-filtered, for obvious reasons) - that's the only place the
address was posted except in the ARIN whois. After getting rid of the
old POC, no problems. So a useful service, but I really wish they'd do
more to at least try and trick address harvesting bots.
> And Jared's list is excellent, but even contacting those not listed
> there via ARIN info, etc. yielded quick responses.
I removed our listing there because we were getting so much spam
to the email address that was posted there (which can't really be
spam-filtered, for obvious reasons) - that's the only place the
address was posted except in the ARIN whois. After getting rid of the
old POC, no problems. So a useful service, but I really wish they'd do
more to at least try and trick address harvesting bots.
Maybe we could all setup NOC addresses that require a confirmation before
accepting email? At least for those of us that need to contact somebody, a
quick "Reply to this with code xxx to be on our whitelist) is a simple
hurdle. It will help lists like Jared's that are primarily about increasing
communication, not spam erradication. After someone gets whitelisted, they
can ask for the correct address to send abuse requests or draw attention to
issues that haven't been addressed through normal channels.
maybe noc-whitehat@domain.com or noc-whitelist@domain.com so everyone knows
what to expect.
Just an idea.
DJ
> The only two folks that I was not able to reach were Yahoo! and SBCGlobal.
I've had good success reaching Yahoo based on the contact information in
the Arin whois; called the number on there, and got through to a real
person fairly quickly. This was a month ago.
That's good to hear! Over the last 2.5 years I've put a lot of work into
making sure our whois stuff is up to date. I still have a few things to
punch up before I fully transition to my new position, but if you notice
something that's out of date, please feel free to let me know.
I'm told that you can also email ynoc-request at yahoo dot com (for
normal NOC type queries only, I assume).
Correct. They do a great job of routing requests to the proper channels,
so if it's actually something significant, don't hesitate to mail them.
Doug