there's a pacific telephone j-box at the edge of a parking lot in san mateo
california that's been hit by a car hard enough to spring the door open. the
copper punchdowns are now freely and publically accessible. i think it's not
pac tel or pac bell or sbc any more, so what i need is to know how to tell
AT&T that they've got a physical plant problem that will soon be customer
affecting, especially with the weather like it is. there was a call-before-
you-dig sticker on it so i called that number and they said it wasn't their
problem. i'm trying to do the right thing by asking AT&T to make it so if
i google for "report damage to at&t" it will give a useful result. meanwhile
if someone from at&t asks me i will tell them the road address of the box.
(i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
Paul,
This may help you:
remarks: AT&T Global Webhosting Managed Operations
phone: +18882912750
phone: +6567772357
remarks: Select option 2, 2
abuse-mailbox: abuse@attglobal.net
<http://www.db.ripe.net/whois?searchtext=abuse@attglobal.net&inverse_attrib
utes=abuse-mailbox&form_type=simple>
AT&T has been notoriously unclear of their contact numbers.
Warren Bailey | RF Engineer
General Communication, Inc.
2550 Denali St. Suite 700
Anchorage, AK 99503
907.868.5911 desk
907.903.5410 mobile
907.947.7616 followme
http://www.gci.com
Paul,
Try calling 1-800-332-1321. It is a general repair number for POTS and DSX circuits. They are clueful, and if they aren't the right people to call, they will likely be able to point you in the right direction.
Sincerely,
Bobby Glover
Director of Information Services
South Valley Internet
From: "Robert Glover"<robertg@garlic.com>
Date: Thu, 25 Nov 2010 15:02:42 -0800
Try calling 1-800-332-1321. It is a general repair number for POTS
and DSX circuits. They are clueful, and if they aren't the right
people to call, they will likely be able to point you in the right
direction.
thanks, that did it. i tried every other 800 and 866 number folks could
send me and this was the first one that i tried that was answered by a
human (in st louis) who then transferred me to a call center in california
who asked me my circuit number but then took my report anyway. nice folks.
i think all of us who place infrastructure in places away from our offices
should label them clearly as to who to call if they get hit by cars, or if
not that, make sure google will tell observers how to find us.
Indeed, and along those lines, try to make sure those numbers stay active through corporate evolution, acquisitions, etc. If I dig (no pun intended) around enough, I'm sure I can find some boxes with dead "For trouble, call..." numbers. That isn't always possible, and some companies are notorious for having 237 different numbers to call depending on what you need, but it's probably a lot cheaper to continue operating a backwater 800 number than it would be to dispatch techs to re-label field equipment.
I hope everyone stateside is having a good and quiet Thanksgiving 
jms
Our fiber optic system is on every maritime map in existence, along with
our Network Operations Control Center's phone number. We still get the
occasional oops from a rouge fisherman who decides his net must be caught
on something else. Unfortunately, as they say - You can't fix stupid.
And just as a side note, AT&T should send you a check. I do not doubt they
would have spent hours and hours trying to troubleshoot circuits somewhere
scratching their heads all Thanksgiving evening. Consider yourself one of
the rare ones, because I know we rarely (read: Not, Ever) get calls from
concerned customers about Ped's being knocked over. If anything it's a guy
sitting in a backhoe wondering what that there black wire is doin' in his
yard.
Have a good Thanksgiving.
//warren
Warren Bailey | RF Engineer
General Communication, Inc.
2550 Denali St. Suite 700
Anchorage, AK 99503
907.868.5911 desk
907.903.5410 mobile
907.947.7616 followme
http://www.gci.com