RE: What does 95th %tile mean?

...definately one of those things that need to be asked about during
contract negotiations...

I've seen both "in or out" and "in + out" used
by multiple providers within the community. So either
approach could be called "industry standard method".

        As Lee notes, one ought to define the precise
algorithm as part of the contract, to avoid just this
sort of ambiguity.

Ran