MCI/WorldCom Monday unveiled a new service level agreement (SLA)
At the risk of sounding thoroughly underwhelmed... Uhm, where's the beef? All I see is the opportunity to get a service credit should one complain loud enough after a DoS attack. Maybe I'm missing something here, but I doubt it. I've never seen an SLA that guarantees 5 9's of reliability keep a T1 from going down - but the paper it was written on was nice... somewhat soft, and you didn't have to worry about your finger poking through it.