RE: Newedge Networks meltdown?

Anyone know what happened? Let the speculation begin :slight_smile:

they use alcatel's centralized nms with one nms instance to reroute all paths (no rerouting capability without the nms, no pnni.) They won't pay for upgrades or support, and have such a contentious relationship with alcatel that alcatel demands cash to answer a support call (and that's not alcatel's fault.) Once they had a major nms database problem, it took their finance staff ~8 hours of outage time to decide to spend the money for the support call, then the ceo demanded to know why their support staff took so long to fix the problem. Don't yell at their support people, this attitude comes from the top.