re: MPLS acceptable latency?

<bold>My humble opinion</bold>
SLAs are more for accountants and lawyers. Get the right tech support on
the phone and you can solve most issues without all the hassle. SLAs
really are minimal if you can contact the right people and work through the
problem. +1 to Level3 and Cogent as I have had some of the best trouble
shooting for even minimal problems...