RE: Gtld transfer process

Mailman List Mirror (Read Only)
1

Hello Mark,

That's what happened last weekend: Martin Hannigan and I got
the ball rolling on Sunday morning about 1000 EST. Our 24x7
customer service department contacted Dotster and Melbourne
IT. Melbourne IT changed the panix.com name servers back to
their original settings and transferred the domain back to Dotster.

I can confirm that Verisign did get in touch with our Production Manager
(Peter Berry) around 1pm Sunday (New York time), and our Reseller
Program Manager (Steve Karabatsos) around 4:30pm Sunday (New York time).

We were contacted previously by Panix around 5pm Saturday (New York
time).

I believe that Verisign complied with all their obligations with respect
to the ICANN transfer policy, and Verisign was very cooperative in
assisting us with the issue.

Regards,
Bruce

2

I can confirm that ********* did get in touch with our Production
Manager (*********) around 1pm Sunday

What I want to know, as a customer of a domain registrar and a holder of
many domains, is why wasn't the person/company paying for the domain
contacted through out this process? It seems to me that the majority of
the communications"was between people who contributed nothing to the
domain and had nothing to loose by corruption of the domain.

Clearly, in my mind, the process seems broken. Abounding apologies do
nothing to assure my concerns that this problem will re-occur. I
sincerely doubt that the outcome would be as quick and complete if the
domain in question wasn't as substantial as panix.com.

-Jim P.