Those problems you describe may be the providers initially and
on a on going basis, but they can very quickly become your problem. The
SLA you have with your provider may allow for a recoup of some money
lost in the form or credits or contract termination; but in the end
money lost is money lost and I don't believe upper management would take
kindly to any Network Engineer saying "oh well" to any issue at the
provider level inadvertent or not. Your selection of provider and the
understanding of the providers network and how it will work with your
environment is paramount.
Chris Burton
Network Engineer
Walt Disney Internet Group: Network Services
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