RE: AT&T Broadband

Maybe I should ask a question in reverse, many of
you operate a public network. How does your support
process differ, have you ever tried ringing your
own front line support desk with a problem ?

How many of you provide direct access to the NOC to
particular customers ?

How do you decide a customer should have direct NOC
contact ?

With all the talk about AT&T I decided to ring my
own support desk. We dont operate a public network
so the call volume should be low and there should
always be at least one tier 3 support person present.
Let me just say it was interesting......