The whole thing is functionally inept. Our abuse department
constantly has to chase down users and half the time it turns out they
were sending email to their friends and the people at AOL reported the
mail as spam because half of the Internet population believes that any
email that they don't find interesting is spam, and that if you aunt
sends you a funny forward that isn't considered spam, and my abuse
department doesn't need to track down a 75 year old woman from
Zanesville, OH to tell her to knock it off.
But that's just my honest opinion.