I started using OTRS (Open Ticket Request System) a month or so ago and LOVE
IT. You can setup pre-canned response templates and have multiple users
login and maintain various queues. It's open source and works VERY well.
william
I started using OTRS (Open Ticket Request System) a month or so ago and LOVE
IT. You can setup pre-canned response templates and have multiple users
login and maintain various queues. It's open source and works VERY well.
william