Looking for anecdotal examples of the following:
If you put N number of individual DHCP client residential broadband customers behind cgnat for ipv4, what percent of customers contact support and become a support/troubleshooting case later.
And what percent of customers have a significant problem with it, to the extent that they either need to be offered a $5-10/mo extra /32 dedicated real address, or possibly cancel?
Hopefully on sample sizes of 5000 or more.
All else assuming that the customers are also dual stack v4/v6 and can reach v6 things normally without any of that traffic going through the cgnat.
We have 10,000+ customers and by default everyone is behind CGNAT. Around 25 customers have asked for a dedicated public IP address and we usually just give them one free of charge. For our case, very low percentage actually request one.
I have >50,000 subscribers behind CGNat. I would have to find out from the assigners group, the rate at which static/public IP address sales increased during our CGNat deployment over the last few years. I do understand that we had an up-tick in public IP sales, but unsure of the rate at which it occurred… actually I may have to get in contact with the sales group for a question like that.
About problems (BTW, we use Juniper MX platform with service mic/mpc) … we had some significant issues initially… but things like…
- Tuning the IGP to route to the closest CGNat boundary node, consistently
- AMS interface source-ip load balancing
…help greatly in fixing issue with authentication on websites (webmail, banking) and also, vpn issues, and issues with gaming consoles, were largely resolved with those aforementioned enhancements
We have 10,000+ customers and by default everyone is behind CGNAT. Around 25 customers have asked for a dedicated public IP
address and we usually just give them one free of charge. For our case, very low percentage actually request one.
Out of curiosity, based on your experience, or anyone else that wishes to respond, how many public IPs are required per 1000 customers?