I have a serious problem with postini applying some rules that look like the work of a rouge engineer in their ranks, and I need an internal contact to discuss the problem with.
thanks.
What is it with those rouge engineers, anyway? People need to pay more attention during the hiring process, and give greater priority to the verts and bleus.
Joe
It actually qualifies as "rogue" rather than merely "chucklehead"?
Hi Mike,
Our experience with Postini is they don't do NOC-2-NOC. Normally, we work with their customer support folks: 800.566.3180
If you let them know you're a service/network provider trying to facilitate communications with their customers they usually are pretty helpful.
-J
Yes, they should have Warlocks or Paladins.
I've only had to call them once (turned out to be our problem) but they were
reasonably helpful. If I had to compare it to any other freemail provider,
I would have to say Postini was fantastic.
Frank
[Sorry for the semi-hijack.]
I assume you're a big org of some sort?
What are they like for little people?
(I was toying with setting them up for some management consultants I
know who were having a spam problems; but I heard some hearsay that
support was poor unless you're a large player, and that made me a
little uncomfortable regarding making the recommendation.)
King Spook wrote:
I've only had to call them once (turned out to be our problem) but they were
reasonably helpful. If I had to compare it to any other freemail provider,
I would have to say Postini was fantastic.Frank
[Sorry for the semi-hijack.]
I assume you're a big org of some sort?
What are they like for little people?(I was toying with setting them up for some management consultants I
know who were having a spam problems; but I heard some hearsay that
support was poor unless you're a large player, and that made me a
little uncomfortable regarding making the recommendation.)
We are a small ISP. Postini (now owned by Google) asks service providers to do support for their own customers, and service provider may escalate to Postini support if needed. End users don't get Postini support.
We use them for spam filtering. They are pretty good at what they do. Our customers' only legitimate complaint with them is that they have a 4000 character limit on the total number of characters in whitelisted addresses, so some customers are forced to whitelist whole domains.
We've asked Postini to increase this limit, and they've 'passed it on to the development team', but that has been over 2 years ago and the limit is still there. I realize whitelist matching can be expensive code.
Ken
No, we're a small service provider with a small bank as a customer. The
bank was the one that wasn't receiving e-mail from our customers. Since the
primary network admin for the bank was out of pocket, after the bank opened
the ticket we continued the troubleshooting process.
Perhaps I was lucky and landed on a good and friendly support engineer.
Frank