PlayStation network

Looking for a technical contact at PlayStation network that could help diagnose connectivity issues customers are having.

Please feel free to contact me off list.

Thanks,
Steven Parsons

Anything related at all to this?
http://www.product-reviews.net/2014/08/16/time-warner-cable-outage-linked-to-psn-issues/
The "solution" that's suggested is to point to Google's DNS servers. I wish there were more technical details.

Frank