Just got some news that in a neat twist of sales between PheonixDSL,
Telocity and Megapath, anyone originally on Pheonix's line will be without
support. A friend of mine in the mean time tried to hook up a new firewall
and can't get past his gateway, but can ping the gateway. The windows
box originally installed works fine though. Someone at Level 1 customer
support says "yeah something's wrong" and he won't be able to do anything
until he gets a new Telocity DSL router for his DSL. This of course
will take 3 weeks to ship.
This sound normal? Does the person on the other end of the phone have a
clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going
on with them? ) I have some customers using them for small businesses.
No, cablemodems and other dsl systems aren't available where he is right
now.
This sound normal? Does the person on the other end of the phone have a
clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going
on with them? ) I have some customers using them for small businesses.
Phoenix Business customers went to Megapath. Megapath is still in
business and supporting their customers. Phoenix Residential customers
went to Telocity, and Telocity supports those customers.
If a single pc works, your friend should re-read his firewall manual.
A much more appropriate place to pose this question would be http://www.dslreports.com/ in one of their forums created for just this
sort of question.
Nope. He's got an external adapter that has eth out. He can ping up
to his gateway with both boxes, but not the next box.
Thus spake Jason Lewis (jlewis@jasonlewis.net):
Sounds fishy to me.....
Is the line somehow tied to his MAC?
jas
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
Robert L. Harris
Sent: Monday, February 05, 2001 8:54 PM
To: nanog@merit.edu
Subject: PhoenixDSL/Telocity/Megapath
Just got some news that in a neat twist of sales between PheonixDSL,
Telocity and Megapath, anyone originally on Pheonix's line will be without
support. A friend of mine in the mean time tried to hook up a new firewall
and can't get past his gateway, but can ping the gateway. The windows
box originally installed works fine though. Someone at Level 1 customer
support says "yeah something's wrong" and he won't be able to do anything
until he gets a new Telocity DSL router for his DSL. This of course
will take 3 weeks to ship.
This sound normal? Does the person on the other end of the phone have a
clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going
on with them? ) I have some customers using them for small businesses.
No, cablemodems and other dsl systems aren't available where he is right
now.
Robert
:wq!
---------------------------------------------------------------------------
Robert L. Harris | Micros~1 :
Senior System Engineer | For when quality, reliability
at RnD Consulting | and security just aren't
\_ that important!
DISCLAIMER:
These are MY OPINIONS ALONE. I speak for no-one else.
FYI:
perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
> This sound normal? Does the person on the other end of the phone have a
> clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going
> on with them? ) I have some customers using them for small businesses.
Phoenix Business customers went to Megapath. Megapath is still in
business and supporting their customers. Phoenix Residential customers
went to Telocity, and Telocity supports those customers.
Ok, that fixes a number of my customers.
If a single pc works, your friend should re-read his firewall manual.
A much more appropriate place to pose this question would be http://www.dslreports.com/ in one of their forums created for just this
sort of question.
Was a question concerning the providers, their infrastructure and
status.
Thus spake Andy (andy@tigerteam.net):
Why is someone's DSL line being discussed on NANOG?
andy
>
>
>
> Nope. He's got an external adapter that has eth out. He can ping up
> to his gateway with both boxes, but not the next box.
>
>
>
> Thus spake Jason Lewis (jlewis@jasonlewis.net):
>
> > Sounds fishy to me.....
> >
> > Is the line somehow tied to his MAC?
> >
> > jas
> >
> > From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
> > Robert L. Harris
> > Sent: Monday, February 05, 2001 8:54 PM
> > To: nanog@merit.edu
> > Subject: PhoenixDSL/Telocity/Megapath
> >
> >
> >
> >
> >
> >
> > Just got some news that in a neat twist of sales between PheonixDSL,
> > Telocity and Megapath, anyone originally on Pheonix's line will be without
> > support. A friend of mine in the mean time tried to hook up a new firewall
> > and can't get past his gateway, but can ping the gateway. The windows
> > box originally installed works fine though. Someone at Level 1 customer
> > support says "yeah something's wrong" and he won't be able to do anything
> > until he gets a new Telocity DSL router for his DSL. This of course
> > will take 3 weeks to ship.
> >
> > This sound normal? Does the person on the other end of the phone have a
> > clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going
> > on with them? ) I have some customers using them for small businesses.
> >
> > No, cablemodems and other dsl systems aren't available where he is right
> > now.
> >
> > Robert
> >
> >
> >
> > :wq!
> > ---------------------------------------------------------------------------
> > Robert L. Harris | Micros~1 :
> > Senior System Engineer | For when quality, reliability
> > at RnD Consulting | and security just aren't
> > \_ that important!
> > DISCLAIMER:
> > These are MY OPINIONS ALONE. I speak for no-one else.
> > FYI:
> > perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
>
>
>
> :wq!
> ---------------------------------------------------------------------------
> Robert L. Harris | Micros~1 :
> Senior System Engineer | For when quality, reliability
> at RnD Consulting | and security just aren't
> \_ that important!
> DISCLAIMER:
> These are MY OPINIONS ALONE. I speak for no-one else.
> FYI:
> perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
>
>