Out of date contact information

I have found that, with only one unnamed exception, if you write
to support@isp.net

How about folks use:
  routing@isp.net
to reach people?

[Is there any consensus on various support aliases that an ISP 'should'
have? noc, help, hostmaster, support, postmaster, routing, info, sales,
trouble, others?]
  --asp@partan.com (Andrew Partan)