Need help from UUNet's routing specialist!

We saw this again today also... nails in the coffin...

For the record, is anyone seeing even vaguely decent connectivity via
teleglobe? It seems that 50% of the times customers complain they have
a poor connection to our network, it turns out that they're going via
teleglobe at some point!

Are they running a 2400baud modem with a flaky fuse as their main
connection or something?