[NANOG] Installation troubles with GlobalCrossing

From nanog-bounces@nanog.org Mon May 19 06:30:15 2008
From: Erich Hohermuth <eh@profzone.ch>
To: nanog@nanog.org
Date: Mon, 19 May 2008 13:29:39 +0200
Subject: Re: [NANOG] Installation troubles with GlobalCrossing

Dear list,

Thanks to everyone who has respond to me by privat mails.

> I just want to ask if anyone else have major troubles to install new or
> upgrade services with Global Crossing ?

It seems that I'm not the only one who has troubles with installations
and trouble tickets in the past 12 months. I also get some offers from
competitors which promise to bring up a point two point link within 10

Easy way to find out if the competitors mean it, or are just more marketing
smoke -- see if they'll sign a contract with the fixed turn-up date, *AND*
a, say, 500 Euro/day penalty (payable in cash, not just a service credit) for
each day they miss the promised date. If they won't sign that contract, ask
"why not?" The non-answers for that can be really entertaining. <wry grin>