I think the traceroute fails at this hop. Outages work just like
routing, you pay , X pays MCI, if your not happy you call X,
X calls MCI, if X doesn't call MCI, then why would you buy service from
them? This is the standard operator proceure, if there ever was one.
(I hope the formatting is OK. I'm not a Lotus Notes fan ...)
OK, here's a scenario for you. Traceroute fails inside MCI somewhere. So
you
call your upstream, and said upstream only has a peering relationship with
MCI -- ie: not a paying customer. I'm under the impression that unless
you're
a paying customer, then (to quote a 70's phrase) "you don't have nothin'
comin'".
For those ISP/IBP's out there, can a BGP peer open a trouble ticket with
you to have a problem looked at? Or does the "paying customer" have to
open the TT. What if I can't get the "paying customer" to open up the TT
(ie: you think I can get sex.com to open a TT with their upstream, as if
they
would care longer than the time to hit the "D" key on my message).
rob
For those ISP/IBP's out there, can a BGP peer open a trouble ticket with
you to have a problem looked at?
Of course. We have not had a problem in this area for a long time. NOCs
have been educated on this issue.
randy
(I hope the formatting is OK. I'm not a Lotus Notes fan ...)
Switch to a fixed-width font and you should be okay.
For those ISP/IBP's out there, can a BGP peer open a trouble ticket with
you to have a problem looked at? Or does the "paying customer" have to
open the TT. What if I can't get the "paying customer" to open up the TT
If a peer is having trouble getting to one of our paying
customers, I'd certainly open a ticket -- it's a real
problem that needs to be fixed, so it doesn't matter if
it was the customer or a peer or our monitoring system
or some guy walking past on the sidewalk who noticed the
sign on the door who tells us about it.
Of course, I'd then immediately contact the customer to
(a) make sure they know we're working on it, and (b) make
sure they want it worked on. The customer always has a
right to be down if they so choose. *grin*
From what I understand of MCI's peering agreement, you have to come into
at least 3 NAPs with DS3 bandwidth or better to even be considered to
peer. So, I think if you peer with MCI, you'd definitely carry enough
weight with them that they'd take an interest with what problems you have.
Joe Shaw - jshaw@insync.net
NetAdmin - Insync Internet Services
"Learn more, and you will never starve." - Paraphrase of Lee