MCI/MAE-East/PSI losses unacceptable

What is going on out at MAE-East? From Michigan, I'm seeing a
tremendous loss there, all day (since 10 am) between
mae-east-plusplus.Washington.mci.net. and mae-east.psi.net. It is
completely impossible to POP3 my email. SUNOS just times out the TCP
connection after about 10KB in 1/2 hour.

Pinging every 2 seconds for over 20 minutes:

Recording Mon Mar 18 22:27:16 GMT
192.41.177.245
      sent rcvd % rtt avg mdev max min
       390 199 51 532 480 73 1185 291
       391 200 51 317 460 96 1185 291
       392 201 51 411 454 84 1185 291
       396 202 51 453 454 63 1185 291

Recording Mon Mar 18 22:26:54 GMT
204.70.74.102
      sent rcvd % rtt avg mdev max min
       328 261 80 253 265 25 520 219
       330 262 79 238 262 26 520 219
       332 263 79 251 261 22 520 219
       333 264 79 249 260 20 520 219

Of course, there is a 20% loss on MCI net alone. Seems to be after West
Orange.

  8: 204.70.2.81 core-fddi-0.Chicago.mci.net. (271 ms) (203 ms) (452 ms)
  9: 204.70.1.94 core1-hssi-2.NorthRoyalton.mci.net. (216 ms) (209 ms) (232 ms)
10: 204.70.1.102 core1-hssi-3.WestOrange.mci.net. (226 ms) (273 ms) (214 ms)
11: 204.70.1.106 core2-hssi-2.Washington.mci.net. (243 ms) (379 ms) (240 ms)
12: 204.70.74.52 borderx1-fddi-1.Washington.mci.net. (325 ms) (281 ms) (250 ms)
13: 204.70.74.102 mae-east-plusplus.Washington.mci.net. (251 ms) *** (284 ms)
14: *** *** 192.41.177.245 mae-east.psi.net. (363 ms)

Whatever happened to the Chicago NAP?

What can we do to fix this problem?

WSimpson@UMich.edu
    Key fingerprint = 17 40 5E 67 15 6F 31 26 DD 0D B9 9B 6A 15 2C 32