We're being hit up by MCI's billing fraud again. You'd think after the
multiple settlements, the $4 billion accounting fraud and Ebbers'
25 year prison sentence that MCI would have learned something, but
apparently not.
Anyone have a definitive method of dealing with these clowns? Any contacts
for someone skilled in getting MCI to FOAD?
-Dan
You give NO details, but I am wondering whether you are being misbilled
rather than suffering deliberate billing fraud. In such cases, we find
our MCI salesperson to be incredibly helpful at getting bad billing
fixed. And we both wish it could be stopped at the source, but the
company STILL isn't unified after all the acquisitions of the last
millenium.
Say, isn't this ... off topic?
We're being hit up by MCI's billing fraud again.
mci's billing problems are gross ineptitude, not fraud. and just
about every major (and many minor) telco has the same mess.
have your documentation in order and talk to your account rep.
the sky is not falling.
randy
Thus spake "Randy Bush" <randy@psg.com>
We're being hit up by MCI's billing fraud again.
mci's billing problems are gross ineptitude, not fraud. and just
about every major (and many minor) telco has the same mess.
"Never attribute to malice that which can be adequately explained by stupidity."
S
Stephen Sprunk "Those people who think they know everything
CCIE #3723 are a great annoyance to those of us who do."
K5SSS --Isaac Asimov
If its well known that your A/R is a fairy tale (or horror fiction), but
you continue to book it as revenue, how is that not fraud?
But also be wary of attributing solely to stupidity a consistent pattern
of billing "mistakes" which can be explained by pointing at stupid people
but which net a lot of money from the folks who don't notice the errors.
Seems to happen a LOT in this industry, across many vendors, but some
more often than others.
We've certainly experienced WorldCom's billing ineptness. For years we tried
to clear up billing errors without getting anywhere.
After WCOM's bankruptcy, things seem different. We've actually been able to
get the old outstanding errors cleared up - rather easily, I might add.
So, far, the 'new' MCI seems to be a big improvement over the old WorldCom.
FYI - MCI is changing the format of their invoices, so there probably will
be errors over the next couple of months until they get all the bugs worked
out.
Joe