Mails to Google being blocked for illegal attachments

Mailman List Mirror (Read Only)
1

Hello,

Since Sep 7 Google has bounced a specific type of our mails with this
message:

host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system
detected an illegal attachment on your message. Please 552-5.7.0 visit
http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0
review our attachment guidelines. z4si211085bkd.116 (in reply to end of
DATA command)

The only attachment is a gif image so it seems that Googles check is
wrong. Has anyone experienced this issue, or has any helpful contact
information to Google? I have checked
http://www.google.com/support/a/bin/static.py?page=contacting_support.ht
ml and called these numbers, but they were not able to help me.

Regards,
Jörgen Nilsson

2

Hi,

Have you reported it through their support pages? The one you're
after is probably:
https://mail.google.com/support/bin/request.py?contact_type=gtag_headers&group=bugflow_attachmentsnewbug&trouble_type=attachments

Generally, checking
https://mail.google.com/support/bin/static.py?page=known_issues.cs is
the first place to go with GMail issues if you're not an Apps
customer; they have a link to reporting problems at the bottom.
Though if you're not an Apps customer (or can't find one to report the
issue on your behalf as not receiving e-mails from you), I wouldn't
hold out too much hope for a response from it.

Do let us know how you solve the problem in the end.

Alex

3

Hey
my guess is that maybe the Image have bean built using a Non licensed version of Adobe fotoshop or some other software
the US embassy refused it for me cause of that.

4

Yeah.. +1 reasons not to use Google Aps..

5

Hi,

Thank you for reply. I have reported it there yesterday. No response
yet.

I also tried to send the same mail without the attached gif image, so it
seems to be something else that triggers the error message.

/Jörgen

6

So, to be clear, sending the message without the image attachment also bounced?