Looking for Verizon-GNI network engineer

Sorry if this is off-topic frustration has set in. I've got what looks like a routing loop or a wedge in your network and I cant get past tier2 saying it is an "internet problem". I asked to speak with an engineer directly was told Verizon engineers don't talk directly with customers. Issue going on for 4 days.

$ traceroute www.tickerforum.org
traceroute to www.tickerforum.org (70.169.168.7), 64 hops max, 40 byte packets
  1 10.254.123.1 (10.254.123.1) 3.219 ms 1.085 ms 0.915 ms
  2 L301.VFTTP-02.CLPPVA.verizon-gni.net (71.171.93.1) 6.329 ms 6.281 ms 5.036 ms
  3 P2-3.LCR-02.CLPPVA.verizon-gni.net (130.81.37.194) 4.885 ms 4.091 ms 6.490 ms
  4 so-7-0-0-0.PEER-RTR1.ASH.verizon-gni.net (130.81.10.94) 4.731 ms 8.248 ms 5.167 ms
  5 130.81.15.238 (130.81.15.238) 5.926 ms 130.81.15.190 (130.81.15.190) 6.586 ms 9.158 ms
  6 * * *
  7 * * *
  8 *

$ traceroute www.google.com
traceroute: Warning: www.google.com has multiple addresses; using 64.233.169.104
traceroute to www.l.google.com (64.233.169.104), 64 hops max, 40 byte packets
  1 10.254.123.1 (10.254.123.1) 1.774 ms 1.117 ms 0.909 ms
  2 L301.VFTTP-02.CLPPVA.verizon-gni.net (71.171.93.1) 5.820 ms 4.029 ms 4.861 ms
  3 P2-3.LCR-01.CLPPVA.verizon-gni.net (130.81.37.192) 8.036 ms 6.346 ms 7.671 ms
  4 so-6-3-1-0.BB-RTR2.RES.verizon-gni.net (130.81.29.82) 6.524 ms 8.161 ms 8.408 ms
  5 * * *
  6 * * *

Ticket # is VAD01QVDW

-Scott

Actually, this is great and on-topic. Thanks for helping out.

-M<