Looking for someone at ipligence and/or Washington Gas

I'm recently become a customer of Washington Gas but their website won't let me see anything claiming I'm in the Netherlands and so they are blocking me. I'm not sure how the geolocation data got screwed up, as far as I can tell this IP block has never been there and every geolocation provider except for ipligence shows it in pretty much the right spot near Washington DC. Phone call to Washington Gas says email their support, their support has an auto reply saying they will get back to me but never does, I've just send the 3rd email there, the first two being the 17th and 23rd of February, so the 24-48 hours their autoresponder claims is clearly a joke. I've also submitted a contact to ipligence as they seem to be the geolocation provider in use as they are the only one with the bad geolocation data and it matches what Washington Gas claims, but no response there either and their site still shows the bad data more than a month later.

I've added the one person I could find at Washington Gas via searching around to the second and third requests but it seems no one is even looking at their email and they will not help via the phone saying it's a different department and to email, at this point I'm not sure what to do other than reach out here to hopefully find someone with a clue, try publicly calling out on twitter, and possibly file a complaint with the regulators as that seems the only way they might bother to even reply.

If anyone at either company is here please contact me or if anyone has a contact at either company I can try please let me know.