Hi everyone,
Is it common for an ISP to install a lased line (circuit) and when the
service ends, the service is not unbundled again but all the cabling is left
where it is? I have even seen that a circuit is still active on there
exchanges after years and no one at the ISP seems to care that they are
wasting there own resources.
Thanks and best regards,
Alexander
Greetings,
Hi everyone,
Is it common for an ISP to install a lased line (circuit) and when the
service ends, the service is not unbundled again but all the cabling is left
where it is? I have even seen that a circuit is still active on there
exchanges after years and no one at the ISP seems to care that they are
wasting there own resources.
*EVERY* ISP I have consulted for has failed to perform the simplest of
Order Entry processes, including an item-by-item checklist of what to do
when a customer disconnects. At each ISP we have found numerous circuits
still in place and being paid for month after month.
Only when we have gone through all of their circuit billings and
customer accounts do we find all the loose ends and get their record
keeping cleaned up. And then set them up with internal processes and
databases that prevent such costly errors.
--- Jay Nugent
ISPmonitor.org
"You can't manage what you can't measure"
Providing monitoring and consulting services for ISP's
Train how you will Operate, and you will Operate how you were Trained.
Jay Nugent wrote:
*EVERY* ISP I have consulted for has failed to perform the simplest of
Order Entry processes, including an item-by-item checklist of what to do
when a customer disconnects. At each ISP we have found numerous circuits
still in place and being paid for month after month.
Circuits seems worse, but they also don't seem to track their CPE at
all. We have boxes full of various teleco CPE, including some Cisco 800
and 1600 routers. I guess it costs more than it's worth to recover it,
but the irritating thing is we have to hold it "incase" they ever ask
for it.
I even have a cabinet full of patch/cross-connect gear at one site. The
teleco took some of the NTU kit from it when it was cancelled, said they
would be back for the rest and 2 years later there it stands 
Murpheys' law says the instant I tie it to the roof of my car, they will
ask when they can come collect it...
Colin Alston wrote:
I even have a cabinet full of patch/cross-connect gear at one site. The
teleco took some of the NTU kit from it when it was cancelled, said they
would be back for the rest and 2 years later there it standsMurpheys' law says the instant I tie it to the roof of my car, they will
ask when they can come collect it...
For equipment that can be moved, and is still vaguely useful, send them a certified letter, explaining that you will be donating all this equipment to X (my personal suggestion is Cymru) upon a certain date not too far in the future, if arrangements are not made to retrieve it.
Once you've received the signature back, and the date arrives, donate it.
Is it common for an ISP to install a lased line (circuit) and when the
service ends, the service is not unbundled again but all the cabling is left
where it is? I have even seen that a circuit is still active on there
exchanges after years and no one at the ISP seems to care that they are
wasting there own resources.
At various jobs, I too have seen boxes of CPE gear waiting for the phone call out of the blue demanding it back, and circuits that are still live despite being disconnected ages ago (and not being paid for). On the home front, I canceled my digital cable years ago, but they never asked for the converter boxes back, nor did they physically disconnect the cable (I have satellite nowdays).
I have never seen them remove cables, etc. it's just too expensive to bother with. The exception to this is Verizon when they do a FiOS install .. except they actually remove the *competitor's* cables, if the customer asks them to (which is preceded by the question "hey .. while I'm up there, I can take down that ugly wire if you ask me to..").
Cheers,
~Mike.
Well, SOME of that is a deliberate decision. I mean, equipment is
expected to have a useful life and then either fail or be
obsolete. Some custsomers can carry a contract 4 or 5 years. At that
point, the equipment they had may well not be in use anywhere else on
the network. There's not much point in reclaiming equipment you can't
use and can't get a decent value for through the various disposal
channels.
But yeah, ISPs and telcos as well are generally horrible about
reclaiming property.
Sometimes it's the telco. We've issued disconnects for copper-based T1s, and seen the HDSL card still powered years later.
itmailinglist wrote:
Colin Alston wrote:
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1Jay Nugent wrote:
*EVERY* ISP I have consulted for has failed to perform the simplest of Order Entry processes, including an item-by-item checklist of what to do when a customer disconnects. At each ISP we have found numerous circuits still in place and being paid for month after month.
Circuits seems worse, but they also don't seem to track their CPE at
all. We have boxes full of various teleco CPE, including some Cisco 800
and 1600 routers. I guess it costs more than it's worth to recover it,
but the irritating thing is we have to hold it "incase" they ever ask
for it.I even have a cabinet full of patch/cross-connect gear at one site. The
teleco took some of the NTU kit from it when it was cancelled, said they
would be back for the rest and 2 years later there it standsMurpheys' law says the instant I tie it to the roof of my car, they will
ask when they can come collect it...
Same here; cabinet full of telco stuff. I've showed it to several techs and they've all told me they wouldn't reuse it anyway so there's no point in taking it back.
~Seth