ISP responses to DOS/DDOS attacks for customers

Is there a standard/general level of response that ISPs should provide when
responding to DOS/DDOS attacks for customer networks. We try to respond and
help any customer with identifying and resolving the problem since most of
our customers don't have the staff to respond appropriately. How far should
we go?

If this issue has already been addressed, please respond off-list with the
correct direction to search.



We, respond within the hour. With regards to the scope/depth of the support.
I, personally assist the customer up to the point of Auditing the suspected
internal host(s). At, that point i recommend tools and websites to the

Best Regards,
Tony Thornton

The new electronic interdependence
recreates the world in the image of
a global village.
1967- Marshall McLuhan; 1911-1980
Therefore, Internet security
is a journey, not a destination.

Not to be left out... we have 24/7 on call and live support available..
customers call, we help. Very simple.