isp cooperation

I hate to break from the thread of

Hi, thank you.

However, I've got a question for the community at large. In a recent
client switchover, we discovered The Other ISP had no clue about DNS.
Despite our best efforts to get their "technical" support involved,
we discovered they had none.

When we asked them to enable DNS zone transfers, they said "We don't
allow that. Edit your files; if you don't know how to do that then
you shouldn't be running DNS." This haughty attitude punctuated their
incompetence and lack of technical savvy.

Now stuck in the middle of this is the customer, who just wants the
service transfered, and really doesn't want to hear things like "Domain
zone transfer," "file editing," or "variable shield frequency modulation."

Any ideas on how to gain cooperation from what is clearly a "two-kid"
shop of a few teenagers pretending to run an ISP with a holier-than-thou
attitude and the technical knowhow of a Newt (with apologies to Mr. Speaker)?

p.s. I don't mean any of my comments to imply that Iserver.Com is run by
     a bunch of teenagers with no technical savvy. It just appears that way.