Is there anyone at Netcom with a clue

From: Phil Howard <>
Date: Mon, 1 Mar 1999 17:58:59 -0600 (CST)

> If there's anyone at Netcom who can read English, I'd appreciate a
> hand. The operational item is that ongoing abuse is being ignored,
> and shunted into form-letters that look stupid.

Netcom was my first ISP. They were also the first I canceled.
And I had to do it via my credit card company because there was
no one there that would speak ... any language.

Mindspring recently bought Netcom's customer base from Netcom and
said that they will continue to operate it as "Netcom" and that their
top priority was to improve Netcom's customer service.

See for the details.

R. Kevin Oberman, Network Engineer
Energy Sciences Network (ESnet)
Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab)
E-mail: Phone: +1 510 486-8634

Yes, and we're working on that as quickly as possible, but it will take
some time. Please be patient with us, I assure you things will improve.

Brandon Ross Network Engineering 404-815-0770 800-719-4664
Director, Network Engineering, MindSpring Ent., Inc.
                                                            ICQ: 2269442

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