ICG Experience

Hopefully this will be my last time querying the group for provider experience. My previous experience with them was a while back when they filed for bankruptcy and cut back on support, but a coworker just informed me they have since been purchased by Level3. Is there anyone here that has any cross connects or any type of connectivity to them and wish to share their experience offline I would appreciate it.

Thank you

Elijah Savage wrote:

Hopefully this will be my last time querying the group for provider experience. My previous experience with them was a while back when they filed for bankruptcy and cut back on support, but a coworker just informed me they have since been purchased by Level3. Is there anyone here that has any cross >connects or any type of connectivity to them and wish to share their experience offline I would appreciate it.

When a company is acquired by Level(3), they are assimilated rather quickly. The company you would be dealing with is Level(3), so make your decisions based on that.

-Randy

Elijah Savage wrote:

Hopefully this will be my last time querying the group for provider
experience. My previous experience with them was a while back when they
filed for bankruptcy and cut back on support, but a coworker just
informed me they have since been purchased by Level3. Is there anyone
here that has any cross connects or any type of connectivity to them and
wish to share their experience offline I would appreciate it.

We've got SONET with them out of Cleveland, handling a bunch of DS-3 and
T1 circuits. Most of our issues with ICG are due to cross-connect DS-3s
going down between COs somewhere, so I don't know if some of their
circuits are built on non-protected fiber. We dumped a few T1s last week
when they lost a DS-3 somewhere for about 2 hrs - Never had that problem
with other carriers we use.

David

if by "assimilated rather quickly" you mean "answers the phone with
'Level3' instead of 'Wiltel' " then yes, they are. Otherwise it's the
same network with the same equipment and generally the same people
pre-acquisition

Aaron Glenn wrote:

if by "assimilated rather quickly" you mean "answers the phone with
'Level3' instead of 'Wiltel' " then yes, they are. Otherwise it's the
same network with the same equipment and generally the same people
pre-acquisition

I would think that Elijah was looking slightly longer term than
pre-acquisition. Based on when Level(3) made the acquisition announcement,
I'd guess that they are fairly close to completing it, and if you've noticed
the changes at some of their other recent acquisitions, they typically do a
lot more than just change the way they answer the phone.

As far as Wiltel goes, the entire sales team I was dealing with was gone by
the time the deal completed. There were also entire outside plant personnel
changes, etc.

I've also recently dealt with Level(3) acquiring other vendors of mine, such
as Progress Telecom and Telcove.

I stand by my statement, but opinions of your experiences are welcome of
course.

-Randy

mghali@oscar.ddns.nominum.com:~
Wed Aug 23 17:47:26 $ dig +short ptr 1.2.2.4.in-addr.arpa
vnsc-pri.sys.gtei.net.

--matt@snark.net------------------------------------------<darwin><
   Moral indignation is a technique to endow the idiot with dignity.
                                                 - Marshall McLuhan

i'm not sure why my brain thought VZ when you said L3, but at least they rhyme. Apolgies, folks.

matto

--matt@snark.net------------------------------------------<darwin><
   Moral indignation is a technique to endow the idiot with dignity.
                                                 - Marshall McLuhan