Hello,
I have a customer that is using Hulu Live to stream ESPN, however it isn't showing up in their Channel list. They reached out to Hulu and it's because their IP address is 'commercial'. We have many customers using Hulu without problems, but it seems specific to ESPN. Anyone else have this issue? Do you reach out to ESPN or Hulu?
If anyone has any information, please share it. Appreciate your help in advance!
Best Regards,
Jason Canady
Unlimited Net, LLC
Responsive, Reliable, Secure
I had a customer with a similar issue. I statically assigned them a different IP and it didn’t resolve it. The problem turned out to be tied to their Hulu account.
The customer is going to need to keep pressing the issue with Hulu’s technical support group. Make sure they’re not using a VPN to connect to the Internet and have them keep calling Hulu back until they get someone clueful on the phone.
In my customer’s case, they eventually had to “re-home” them to resolve it. I have no idea what that entails.
-Daniel
This happens a lot with people who share their Hulu with friends. Your IP can get tagged as commercial for abuse of their service, especially if using their TV service.
Exactly ... blocked or rate limited from.a /20 or /18 but it’s pretty hard to diff from same customer that is also watching from a full routed VPN’d service for privacy which I find quite often being implemented in services like AdBlock, AdGuard and the like which becomes a point of confusion for the svc providers. It’s not necessarily sharing when you find the user in the US also logging in from Italy or France for example.
I had a similar issue with wifi calling on O2 in the UK. it
worked on some wifi but not others. After pressing O2 support
for quite some time they admitted "you're on commercial IP space
which we don't support" but would say no more.
After a little puzzling I realised the working wifis were
NATed to 1918 so I added NAT to one that wasn't working and the
phone registered OK for wifi calling. The address it was NATed
to was the same range so it appears their test is for 1918 space
on the client.
I'm not saying HULU is the same, I've never has access to it,
but companies cook up some wierd ideas of what is accepable for
client access. I've still got no idea why having a public IP makes
it unnaceptable to make phone calls where their coverage is poor.
brandon
Brandon, That is odd. Might this be an artefact of cellular carriers being fixated on revenue protection of their inter carrier rates. Are they (wrongly) assuming a public IP might be a grey market termination risk onto their networks?
best
Christian
Brandon Butterworth wrote:
nhs public wifi seems weird for hulu and wifi calling, uses sophos i see so wondered if right rules enabled…
col
Wifi calling (and femtocells and UMA) use IPsec. If NAT is detected
(rewriting just the port number is probably enough) it will trigger
using UDP encapsulation, without NAT perhaps they are trying to do ESP
and they've blocked that somewhere.
They usually have geolocation / ISP whitelists too, presumably to stop
people trying to use it to get around roaming charges. (I've also seen
a Vodafone femtocell do something funny with frequent NTP packets
which makes me suspect they may do latency checks sometimes as well).