This isn't an IP-related call for help, but hopefully someone on here
from Verizon is listening or knows someone who can help me.
On May 5 I was in touch with account manager J from Verizon who quoted
me and set me up with an Ethernet-delivered circuit. The order was
placed with implementations manager N. Somewhere during the time it took
them between May and July to install the fiber, N dropped off the face
of the earth. I asked J WTF is going on and I was put in touch with new
implementations manager B who actually managed to finish the job. Turn
up time came and - guess what - someone had failed to enter the details
of the order (or whatever) between May and August and I didn't get what
I ordered. So I tried to call J. Surprise, J's number goes to someone
totally different. Many weeks of confusing calls later I finally managed
to find J's boss (which is fun because I'm not an active customer yet)
and confirmed that J is not there anymore somewhere between Sept 4 and
Sept 6. He gave me contact info for my supposed replacement, but they
have yet to answer or return even one of my daily calls for a week. I
did get a survey for my not-install, gave it horrible marks and checked
"please contact me", but nobody has. I've tried every phone number and
email address I can get my hands on for the last month with no results.
I don't have an account manager. Can anyone help?
~Seth
On May 5 I was in touch with account manager J from Verizon who quoted
me and set me up with an Ethernet-delivered circuit. The order was
placed with implementations manager N. Somewhere during the time it took
them between May and July to install the fiber, N dropped off the face
of the earth. I asked J WTF is going on and I was put in touch with new
implementations manager B who actually managed to finish the job. Turn
up time came and - guess what - someone had failed to enter the details
of the order (or whatever) between May and August and I didn't get what
I ordered. So I tried to call J. Surprise, J's number goes to someone
totally different. Many weeks of confusing calls later I finally managed
to find J's boss (which is fun because I'm not an active customer yet)
and confirmed that J is not there anymore somewhere between Sept 4 and
Sept 6. He gave me contact info for my supposed replacement, but they
have yet to answer or return even one of my daily calls for a week. I
did get a survey for my not-install, gave it horrible marks and checked
"please contact me", but nobody has. I've tried every phone number and
email address I can get my hands on for the last month with no results.
I don't have an account manager. Can anyone help?
what does route views say?
randy
On May 5 I was in touch with account manager J from Verizon who quoted
I don't have an account manager. Can anyone help?
is this for 19262 type services? 701-type services? private services?
you may have luck, for 701-type services, with the generic support
number... for the others I don't know 
19262 is horrendous for
customer support experiences (for me and everyone else i know that has
to deal with it)
what does route views say?
'no route to sales folk'
I never had good luck,m as an employee trying to bring business in, in
getting sales folk to help me... i doubt it's changed drastically
since then.
-chris
Christopher Morrow wrote:
On May 5 I was in touch with account manager J from Verizon who quoted
I don't have an account manager. Can anyone help?
is this for 19262 type services? 701-type services? private services?
you may have luck, for 701-type services, with the generic support
number... for the others I don't know 19262 is horrendous for
customer support experiences (for me and everyone else i know that has
to deal with it)
It's 701. Trying to add them to my upstream mix, nothing exciting or
exotic. Calling the generic number is like they spin a wheel to transfer
me to someone who wonders how in the world I got their number, if they
pick up.
what does route views say?
'no route to sales folk'
I never had good luck,m as an employee trying to bring business in, in
getting sales folk to help me... i doubt it's changed drastically
since then.
My next tactic is to have some friends who have time on their hands to
call them every day until someone is able to help.
~Seth