just wondering has anyone noticed http access issue ("the page cannot be
displayed") on time warner network ? i literally have to try 5 to 6 times to
get to the page. i believe this problem just started a week or so back.
i've even talked to few other people on socal.rr.com network and they are
experiencing similar problems. is this socal.rr.com related or other regions
are expediting same problems too. time warner's network status page shows
everything is okay.
just wondering has anyone noticed http access issue ("the page cannot be
displayed") on time warner network ? i literally have to try 5 to 6 times to
get to the page. i believe this problem just started a week or so back.
It would be easier to troubleshoot if you used a browser that returned
a meaningful error message. "The page could not be found" could be just
about anything. DNS, routing, broken link, etc.
Also, you don't indicate if you're a Time Warner customer trying to reach
web sites elsewhere or a non-customer trying to reach sites on the Time
Warner network. Your IP address or ISP's network and the URL of the site
you're trying to reach, for example.
i've even talked to few other people on socal.rr.com network and they are
experiencing similar problems. is this socal.rr.com related or other regions
are expediting same problems too. time warner's network status page shows
everything is okay.
It really depends on the nature of the failure. More information is needed.
> i'm a time warner end-user trying to access outside world
which could be anything.
[SNIP]
> yes i have and they think it could be the cable modem box
and have issued a replacement. i sure hope they have a good stock
because i know whole bunch of people who are having similar problems.
maybe its time to buy some 3com stocks
A twisted or crumpled up ethernet cable can sometimes impede the flow of
ones and zeros. Often looping up extra slack in your cat-5 can prove
catastrophic for the free flow of electrons down the pipe.
i'm just couple feet away from my box. i'm currently using wireless and even
tried wired with same results. the fact others are experiencing similar
problems makes me believe the problem could be on time warner end, possible
caching issue.
It would be easier to troubleshoot if you used a browser that returned
a meaningful error message. "The page could not be found" could be just
about anything. DNS, routing, broken link, etc.
---------------
> i even tried the same thing under linux--->mozilla and i get site
name not found which i believe is less meaningful than ie
"No such domain" is the Mozilla response. This points to a DNS issue,
which is more useful than "Page could not be displayed". What does dig
give you for the domain? How about dig with a different name server
specified?
Also, you don't indicate if you're a Time Warner customer trying to reach
web sites elsewhere or a non-customer trying to reach sites on the Time
Warner network. Your IP address or ISP's network and the URL of the site
you're trying to reach, for example.
-----------------
> i'm a time warner end-user trying to access outside world which
could be anything.
Nag their tech support.
Have you queried the Time Warner support staff?
---------------
> yes i have and they think it could be the cable modem box and have
issued a replacement. i sure hope they have a good stock because vickyr> i
know whole bunch of people who are having similar problems.
It's those Warner Brothers Acme brand modems. Same outfit that makes all
of Wile E.s stuff. It's probably also an Acme nameserver.
Seriously, you should use some other tools such as name lookup to find
the IP address of the site in question. If it fails with their default
resolvers, try a different resolver. Then see if you can get to the site
(or a default site on the same server) by IP address, use traceroute,
etc.
maybe its time to buy some 3com stocks
If a whole bunch of people are having the same issue and they're all on
Time Warner in your neck of the woods, it probably isn't the cable modem
hardware.
sorry about the late response....yes in fact i am using my own dns servers
w/o any problems (knock on wood)....time warner think its their cable modem
box but i think its a caching issue on there end.
Is Time-Warner associated with Charter Communications? There's a thread
on Slashdot about their name servers being hijacked to point all requests
to a set of rogue proxy servers. Another thread suggests a nasty form of
spyware is responsible.
The rogue proxy servers are apparently a man-in-the-middle password sniffer
of some type affecting at a minimum HTTP and SSH.
I got the above link by email from someone following this thread but not
set up to post to NANOG. If true, it makes the thread more NANOG-relevant
than a simple case of poor service from a cable company.
Is Time-Warner associated with Charter Communications? There's a thread
on Slashdot about their name servers being hijacked to point all requests
to a set of rogue proxy servers.
s/name/dhcp/. specifically, the article states:
Of course, under Windows, the default is to accept the default dns
domain specified by a DHCP server for the PC's ethernet
connection. There are settings to disable this, but I hadn't
thought about it until now. It turns out, Charter Communications'
DHCP servers were infiltrated and were providing p5115.tdko.com as
the 'Connection-specific DNS suffix', causing all non-hardened
Windows (whatever that means in a Windows context) machines to get
lookups from a hijacked subdomain DNS server which simply responded
to every query with a set of 3 addresses (66.220.17.45,
66.220.17.46, 66.220.17.47). ...
i suspect that a dhcp client's willingness to install a "dns search list"
from the dhcp reply is universal (and not just limited to windows clients)
and i've always thought this was a terrible idea. if i type "ssh foo" then
i want foo.vix.com, no matter who the local dhcp server was configured by.
but when i went about removing this sick behaviour from isc dhcp, it turned
out that many people depend on dhcp to get the only "dns search list" they
ever have. the world seems very strange to me sometimes.
I'm not going to defend ISP security practices. However as the slashdot
thread showed, as bad as people think ISP security is, most of the time
the problem is not with the ISP.
It appears nothing was wrong with Charter's systems. The user's machine
was infected by a spybot hijacking the user's name queries.
It would be easier to troubleshoot if you used a browser that returned
a meaningful error message. "The page could not be found" could be just
about anything. DNS, routing, broken link, etc.
---------------
> i even tried the same thing under linux--->mozilla and i get site
name not found which i believe is less meaningful than ie
this strongly suggests a DNS problem to my mind, at least. Have you verified
that DNS is working properly? The one thing that I find myself saying nearly
constantly to folks at work is, "A browser is not much of a diagnostic tool."
Use something that generates a meaningful error message. (use dig(1), `telnet
host 80`, traceroute, etc.) If you have already used these tools, my
apologies; your first post was a little short on details.
