I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
Was Google charging ISPs for this service?
Cheers
Ryan
Initially no. After a while yes.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
Ryan,
Most certainly, the charges varied some because of size and other factors
but it was around 25 cents monthly per Gmail box.
Scott Helms
Vice President of Technology
ZCorum
(678) 507-5000
Which is odd. Considering it was basically gmail on the back end and they still got ad revenue from it.
Matt,
That's what I thought, but it was even more expensive if you decided you
wanted the ad free version. The folks at Google I spoke with countered
with the costs for Google Apps for Business and placed Partner Edition (the
one for ISPs) between the direct consumer Gmail offering and the business
offerings in functionality and pricing.
Scott Helms
Vice President of Technology
ZCorum
(678) 507-5000
When it comes to reasons for them to force everyone off I believe it
has to do with control. ISP accounts tend to be personal accounts, but
when you stop being a customer of the ISP they will deactivate the
account. Now that they tied purchases on the play store to the account
it made things very messy when a customers account was deactivated and
they suddenly lose all of this stuff they paid for.
I have been working on putting together a program to work with ISPs to offer Office 365 I was thinking the Google Apps for ISP shutdown would be an opportunity but it seem to be a very different price point. I have done a large number of Google App to Office 365 migration but Google was charging around $12 per user. Also a lot within the nonprofit space witch is a free license. What system did most ISPs move to?
Cheers
Ryan
Myself and others dropped the offering. Customers simply got a free Gmail
(some Hotmail and Yahoo).
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
Ryan,
From what I've seen a myriad of solutions. A lot of the people I know that
wanted a full functionality replacement switched to Hyperoffice:
Some others went to Zimbra:
https://www.zimbra.com/
Others went to a variety of less functional but also less expensive
solutions that look more like traditional ISP email.
It really depended on how much the ISP thought their end users wanted the
"Google like" functionality.
Scott Helms
Vice President of Technology
ZCorum
(678) 507-5000