It's now been 7 days one hour since I opened the "critical" priority
ticket with MCI security with no callback 
Three calls to the noc with ticket "18" got nothing but laughs.. "We
dont have tickets that low" .. :-p
Growing pains? 
Jamie,
Ticket #18 sounds like it may have come from C&W, the standard
ticket format being CWDSD:MMDD:xx. If this is the case, then calling
MCI security would probably not be very productive.
C&W security can best be reached by sending an email to
security@cw.net, and including the ticket number in the subject
header.
OTOH, I have no alternative to offer to expedite contacting MCI.
It's now been 7 days one hour since I opened the "critical" priority
ticket with MCI security with no callbackThree calls to the noc with ticket "18" got nothing but laughs.. "We
dont have tickets that low" .. :-pGrowing pains?
- --
Rusty Zickefoose | The most exciting phrase to hear in science,
rusty@cw.net | the one that heralds new discoveries, is not