Hello –
Does anyone have an escalation point or a human to speak to on the Google escalations or Google Safe Browsing team? Our entire SaaS business, 15 years in business, in a niche software industry with a good reputation has become blocked in ALL browsers. We are impacting 30k+ enterprise users in the financial space and have tried everything but all roads lead to automated systems.
Can anyone please reach out with a contact if you have one?
Sorry to spam this list if this is inappropriate content. Very desperate here.
Thank you,
Alex Osipov / CTO
Hello –
Does anyone have an escalation point or a human to speak to on the Google escalations or Google Safe Browsing team? Our entire SaaS business, 15 years in business, in a niche software industry with a good reputation has become blocked in ALL browsers. We are impacting 30k+ enterprise users in the financial space and have tried everything but all roads lead to automated systems.
Can anyone please reach out with a contact if you have one?
Sorry to spam this list if this is inappropriate content. Very desperate here.
Thank you,
Alex Osipov / CTO
If this is re os33.com where Alex emailed from, the front page is Lets Encrypt. Which is a strange choice for a financial SAAS?..
Alex, if your internal app site certs are Symantec that could well explain it; check your cert locations.
Are they getting an error similar to:
Websites prove their identity via certificates, which are issued by certificate authorities. Most browsers no longer trust certificates issued by GeoTrust, RapidSSL, Symantec, Thawte, and VeriSign. www.example.com uses a certificate from one of these authorities and so the website’s identity cannot be proven.
You may want to check your site here:
https://www.ssllabs.com/ssltest/analyze.html?d=www.example.com
- Jared