Any chance there's someone from Earthlink on nanog or anyone that has contact information?
We have a large IP block that is being listed as dynamic by Earthlink's mail servers causing mail to be returned and have gotten nowhere with the normal procedures or the abuse mailbox at (866) 525-8194.
Feel free to contact me off-list.
Thanks,
Ryan G
IT Assistant/Support Technician
Limestone Networks, Inc.
r.gelobter@limestonenetworks.com<mailto:r.gelobter@limestonenetworks.com>
www.limestonenetworks.com<http://www.limestonenetworks.com>
Simple. Solid. Superior.
Their NOC has an unlisted number: +1 404-815-0770 x22277
-J
Not anymore, it would seem. NANOG Archives FTW.
Thanks for the number, but their NOC was unable to help me. They referred me back to their Abuse Mailbox and abuse e-mail addresses (blockedbyearthlink@abuse.earthlink.net, abuse@abuse.earthlink.net). They were unable to provide any alternative number or e-mail address. I ended up calling their corporate office (404.815.0770) and spoke to an operator who confirmed with senior tech's that the abuse team their checks the mailbox but they apparently are not in the office and work from home. Senior tech support tells me the mail server is not blocked even though I get blocked messages and escalating it further would not do anything as they show it as not blocked.
Tech support uses the same procedure as the mail administrator does which is to e-mail blockedbyearthlink@ address with the subject BLOCKED: xxx.xxx.xxx.xxx (replace with the ip) and if it is blocked they will unblock you. Sadly, I tried that already.
Ryan G
IT Assistant/Support Technician
Limestone Networks, Inc.
r.gelobter@limestonenetworks.com
www.limestonenetworks.com
Simple. Solid. Superior.
Is the IP space anywhere near these -
http://www.spamhaus.org/sbl/listings.lasso?isp=limestonenetworks.com
Found 7 SBL listings for IPs under the responsibility of limestonenetworks.com
SBL82484
69.162.119.163/32 limestonenetworks.com
03-Dec-2009 18:14 GMT BOA phish site
SBL81933
74.63.211.0/24 limestonenetworks.com
25-Nov-2009 01:23 GMT Snowshoe spam range ("Dynabucks")
SBL81769
69.162.115.157/32 limestonenetworks.com
22-Nov-2009 21:54 GMT Spammed malware sites on fast-flux hacked systems
SBL81707
216.245.216.64/27 limestonenetworks.com
21-Nov-2009 16:24 GMT MMF snowshoe spam
SBL81125
216.245.222.192/26 limestonenetworks.com
10-Nov-2009 14:00 GMT Suspected Snowshoe Spam Range
SBL78721
69.162.68.160/29 limestonenetworks.com
17-Sep-2009 08:03 GMT emailmkt.org
SBL78720
216.245.204.32/27 limestonenetworks.com
17-Sep-2009 08:01 GMT emailmkt.org