Hello,
We're having some serious issues with Earthlink's mail servers
connecting 8-10 times to our servers to send a single message. The
target is one of our e-mail security customers and really need to get in
touch with the Earthlink NOC to find out why they are retrying when we
are successfully accepting the message. Unfortunately, the NOC number's
been removed from puck.net, and after being shuffled to 4 different
departments at Earthlink we're being told to e-mail abuse@earthlink.net.
We've been trying to get this resolved for 6 months with Earthlink
(noc@earhtlink.net) and its to a pain point where really do need to
resolve the issue.
If anyone could point us in the right direction, or if you're with
Earthlink contact us off-list it would be really great. Thank you in
advance.
Best Regards,
Jason Williams
DigiTar Support
williamsjj@digitar.com
Hey,
I believe I had this problem before as well. There was that and a few
other problems with earthlinks mailservers. I'll contact you off list
with the information that I could have about them, but you may need to
go through their corporate relations dept first as they give the 'no one
can talk to our postmaster team' speech.
Raymond Corbin
Support Analyst
HostMySite.com
The NOC list at puck.nether.net doesn't seem to work. You can reach our NOC at 404-81-0770 x22277. You may have to open a ticket to get a problem directed to someone with specific skills to handle it. I'll contact you off line to try to get this resolved.
David Hester
Sr Network Engineer
Earthlink
The NOC list at puck.nether.net doesn't seem to work. You can reach our NOC at 404-81-0770 x22277. You may have to open a ticket to get a problem directed to someone with specific skills to handle it. I'll contact you off line to try to get this resolved.
David Hester
Sr Network Engineer
Earthlink
I just noticed that I missed a digit in the phone number. The correct number is 404-815-0770 x22277.
David Hester
Sr Network Engineer
Earthlink