kmw@hiwaay.NET (Wallace, Kinnith) writes:
43.136.32.198.in-addr.arpa text = "NOC-phone:01.800.424.9920"
I know I've mentioned this before, but dialing US 1-800 numbers (or
even 01-800 numbers) is somewhat difficult from a lot of countries.
Yes, there are a tricks. But don't assume someone in Korea can easily
call a toll-free number. Please always provide an international direct
dial number for your NOC.
Sean Donelan <SEAN@SDG.DRA.COM> uttered the following thing:
kmw@hiwaay.NET (Wallace, Kinnith) writes:
> 43.136.32.198.in-addr.arpa text = "NOC-phone:01.800.424.9920"I know I've mentioned this before, but dialing US 1-800 numbers (or
even 01-800 numbers) is somewhat difficult from a lot of countries.
Yes, there are a tricks. But don't assume someone in Korea can easily
call a toll-free number. Please always provide an international direct
dial number for your NOC.
ISTR +1-888-xxxx being the international equivalent of 1-800-xxxx
That works from .au anyway, and probably anywhere else with
international direct dialling.
BB
ISTR +1-888-xxxx being the international equivalent of 1-800-xxxx
Close, but no. The prefixes for international "caller pays" calls to
US toll free numbers are:
US Int'l
(800) xxx-xxxx -> +1 880 xxx xxxx
(888) xxx-xxxx -> +1 881 xxx xxxx
(877) xxx-xxxx -> +1 882 xxx xxxx
It is my impression that the implementation of these numbers depend on
a lot of complicated telco stuff, and you can't reliably expect them
to work everywhere. Remember that the US has many long distance
companies, and each toll-free number is individually routed to the
carrier that handles it, meaning that someone has to do a database dip
to route these calls to the appropriate carrier once they reach the
US. It's not like normal numbers where every LD company can deliver
any call.
So I agree, any NOC or anyone else who expects to be reachable from
all over the world needs to have a regular old phone number. For
companies that have some internal phone magic to route their 800
number that they want to use for all their calls, it would be quite
adequate to have a POTS number somewhere in the US that is
call-forwarded to the 800 number, since that call-forward is invisible
to the caller.
Correct, this greatly depends on the international telco. Some countries
have used 888 and other blocks for other uses so this greatly complicates
matters. I was in Jamaica last month and had to used simplified 32 digit
dialing to call a 800 number and that only worked some of the time.
To amplify slightly on Sean's point, Pacific Bell, for a while, only
advertised a 800 number, for customer support, that was ONLY dialable
from California. I couldn't dial into it from my Colorado offices and
there was no general number. Out of state dial-in's were blocked. I had
to call-forward through my California PBX to get to PacBell.
> kmw@hiwaay.NET (Wallace, Kinnith) writes:
> > 43.136.32.198.in-addr.arpa text = "NOC-phone:01.800.424.9920"
>
> I know I've mentioned this before, but dialing US 1-800 numbers (or
> even 01-800 numbers) is somewhat difficult from a lot of countries.
> Yes, there are a tricks. But don't assume someone in Korea can easily
> call a toll-free number. Please always provide an
> international direct
> dial number for your NOC.
Indeed. In DE for example all 0-800 (=US 1-800 numbers) are registered
since full liberalisation with the RegTP (read FCC like). They provide
a db of such numbers which ever operator can download daily (at least)
and update the data fill in their switches accordingly to facilitate
the routing between operators. At the end of the day of course each and
every of these numbers gets routed to a geographic number. I've heard
there are plans for an EU wide scheme but dont hold your breath.
I guess from the comments so far there is no such universal scheme in
the US not to mention anywhere else on the planet ? I believe on can
obtain so-called 00-800 type numbers from the ITU but it seems that
unless there are transit and/or interconnect agreements between the
27 million global operators to actually route these, they simply dont
work. Telco stuff is different as we all know, be glad for what we
have in the Internet.
Cheers
Dave
Yo John!
This is not the way it is in Singapore. a US 800 is just a +1 800
there. I have used this many times recently..
RGDS
GARY
I was talking to a customer service type at Network solutions and he
informed me that Network Solutions is making massive changes to the
database. He didn't know what the changes would be, but he said that the
customer service reps were warned to be ready for an onslaught of calls
next week.
btw, he said their internal name for the company is "Nothingworks
Solutions".
Jim