> >1. Call their NOC.
>
> typical response: you're not our customer, go away.Typical response: You're not our customer, who are you?
I'm Omachonu Ogali with XYZ Networks, and I'd like to speak to
a network engineer regarding a routing problem.
-- Ah ok, please hold.Omachonu Ogali
missnglnk@informationwave.net
http://www.informationwave.net
Hum. I take ~4 calls each day for things that are some other
ISPs problem. Folks are -politely- told that the issues
are either with their ISP or someone upstream of their ISP.
When they get pushy, I offer them a service contract. 99.999%
(hey Sean, there are your five 9's!) of them then choose to
work with thier ISPs. I suspect that you have more than enough
clue to never have to give me a call, but if you do, be prepared
to be re-directed...
--bill