Contact at GoDaddy domains

Hoping someone has a contact at GoDaddy (Domains) as I have a big client with a clientHold 30 day suspension and their support doesn’t seem to know what this means.

Have spend 7hrs and have got nowhere… Failing this, is it possible to transfer a domain with this status?

Cheers,

Greg


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Sending a letter to their legal department has always worked to get any issue solved for us, that’s pretty much the only success we’ve ever had with escalations before we promptly move the domain as far away from them as possible.