Contact at Austrian Telecom - urgent

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1

I think I'm seeing a rather massive cut. Does anyone have a direct # for
someone with clue for backbone events?

Thanks,

  Steve

2

I think I'm seeing a rather massive cut. Does anyone have a direct #

for

someone with clue for backbone events?

I'm curious about a couple of things,
but mainly the second point:

1. Did you try using inoc-dba to contact
other Austrian providers like ACONET
to ask them this question?

2. After you finally made contact with
Austrian Telecom, did you tell them about
the inoc-dba system and direct them to
the URL with information about how to
get connected?

--Michael Dillon

3

Man, that's a question that's really worth asking - and I do keep
asking it whenever I see the periodic "paging $provider" emails.

INOC-DBA, the Cisco NSP list.. and there's always ARIN / RIPE whois
contacts, that do have a phone number available .. and quite
frequently that is the only way to contact a provider if they're
unreachable from your corner of the internet thanks to a backhoe
incident, fat fingered firewall ACL or whatever.

Maybe a nanog FAQ entry on "how to hunt for provider contact information"?

4

1. Did you try using inoc-dba to contact other Austrian
providers like ACONET to ask them this question?

Yes. They were very nice and saw the missed call (it was 2-3am at the time)
the next morning and called me back. They gave me some information that
confirmed what we'd been told overnight one we finally found an AT tech.

2. After you finally made contact with
Austrian Telecom, did you tell them about the inoc-dba system
and direct them to the URL with information about how to get
connected?

That's actually a good idea. I was rather tired at the time and didn't
think about. I'll raise this with their management when we conduct a
post-mortem tomorrow.

regards,

  Steve